Opportunities

Positions Available

ITS is looking for a B2B Account Executive to join our awesome team!

ITS has a team of awesome employees that are talented, creative and committed to success. ITS values the contributions of each of our team members and empowers them to succeed. In addition to a competitive salary and a great work location, ITS offers a comprehensive benefit package that includes medical, dental and vision care, and a 401k with employee contribution matching.

If you love to sell and consider yourself a Rock Star Account Manager then ITS might be a great place for you to continue your career.

We are seeking a full-time consultative sales professional with the commitment, desire, and work ethic necessary to sell data, voice and internet services to small-medium business customers. Our Account Executives aggressively prospect and sell to high level IT decision makers to uncover needs and applications that fit with our established offering of products and services.

If you are energetic, goal oriented, creative, and resourceful with a proven successful track record in exceeding quota, you may be the right fit for the ITS team.

Required Skills

  • Demonstrated success in telecommunications sales to small-medium business customers
  • Recent experience in systems selling, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies.
  • Technical sales knowledge and understanding of requirements for data, voice and internet services of small-medium businesses
  • General knowledge of sales and marketing principles and processes.

Responsibilities Include:

  • Building relationships with small-medium businesses and Channel Partners
  • Preparing presentations, proposals, quotes and sales contracts
  • Creating and maintaining a customer pipeline, hitting quota goals on a quarterly basis
  • Accurately forecasting sales figures and projections
  • Participating in industry association(s) as appropriate
  • Manage accurate data and record using corporate tools
  • Completing weekly and monthly forecasting and pipeline reporting
  • Developing plans for daily activities, lead generation, customer contact, channel support and structure of calls/appointments/follow-ups
  • Developing an individual customer approach that leads to a solid portfolio of new customers and Channel Partners

Required Background/Knowledge

  • 3-5 years B2B/Channel Sales experience – Looking for a strong hunter and closer with the personality to cultivate relationships!
  • Knowledge of telecom services and associated end-user and carrier applications.
  • Knowledge of basic network design and local access services.
  • Operational understanding of telecommunications ordering, provisioning and billing processes.

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ITS is looking for a Client Services Manager to join our awesome team!

ITS has a team of awesome employees that are talented, creative and committed to success. ITS values the contributions of each of our team members and empowers them to succeed. In addition to a competitive salary and a great work location, ITS offers a comprehensive benefit package that includes medical, dental and vision care, and a 401k with employee contribution matching.

If you love to cultivate relationships with clients and are interested in working with an awesome team of dedicated professionals then ITS might be a great place for you to continue your career.

We are seeking a full-time Client Services Manager with the commitment, desire, and work ethic necessary to retain customers, up-sell services and resolve customer issues quickly and professionally while managing the client relations associates to do the same.

If you are energetic, goal oriented, creative, and resourceful with a proven successful track record in customer retention and satisfaction, you may be the right fit for the ITS team.

Overall Responsibility

This position is responsible for Managing the Relations activities and functions of the Client Relations department work flows and processes, identifying ways to reach department goals, retaining customers through relationship building and completing tasks associated with proactively developing relationships with the customer base. This position also has the responsibility of ensuring the team is equipped to successfully up-sell, convert and update client products and services to best meet the client’s needs.

This position will receive Client calls, have face to face meetings with business clients and make proactive contacts and/or visits to client site to achieve the company’s retention and sales goals. As the Manager of the department, this position has responsibility to mentor and provide leadership by example others in the department.

Required Skills

  • Recent experience in managing a client relations team, up-selling and relationship building techniques, process/procedure streamlining and development, customer needs analysis, service improvement planning, and long range account management/customer retention strategies.
  • General knowledge of retention and customer care best practices
  • Background in the high tech industry; telecom industry a plus

Responsibilities Include:

  • Develop plans to obtain key objectives as outlined by ITS Management Team.
  • Meet with and coach client relations team members on obtaining key objectives.
  • Motivate, mentor, and develop client relations team.
  • Manage customer issues as they arise during day to day operations.
  • Handle customer escalations to successfully retain customers.
  • Develop training and processes to improve overall department efficiencies and effectiveness to ensure success of key objectives.
  • Review client relation team and individual performance on a weekly basis.
  • Spot check record keeping of client records and adherence to procedures on a regular basis.

Required Background/Knowledge

  • Associates Degree in Business or related field
  • 3-5 years experience in a supervisory customer service role
  • Excellent planning, organizational, and conflict management skills required, as well as, oral and written communication skills
  • Advanced experience with Microsoft Office Suite
  • 1-2 years of experience within wireless or telecommunication industry

If interested, please complete Employee Application Form. Under “Position Applying For” mention this position.

It’s an exciting time to work at ITS, our business is growing; we are adopting new technologies and streamlined business practices to enhance our business telecom solutions and support our growth. ITS offers employees a competitive salary in line with the telecom industry demands. We also provide a superior benefits package including; medical, dental, sick leave, vacation, life insurance, long term disability and an unprecedented match in our 401K plan.

Positions available are full time, Monday – Friday 8:00 A.M.– 5:00 P.M. unless otherwise stated.

While we are always accepting applications, we are not always hiring for all positions.

Integrated Telemanagement Services, Inc. is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.

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