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ITS - Integrated Telemanagement Services, Inc. is a Competitive Local Exchange Carrier (CLEC) providing a broad array of advanced telecommunications services to California based businesses.
Through
our relationships with AT&T, Verizon and other service providers,
we are able to render all of your telecommunications needs in a
consolidated, cost effective program that saves you, not only time,
but money. Whether you require local, long distance, international,
toll free, calling card, T1, DSL, data, private lines, VoIP or equipment
related assistance, ITS is here to provide the most comprehensive
business solutions for you.
Cost for these services can be very confusing to assess without the skills necessary to find the best deals. ITS is able to provide very low rates because we search for the lowest rates per minute and buy time in volume. The telephone usage of hundreds of companies is combined to attract the lowest prices possible from the major Local Exchange Carriers, i.e., AT&T and Verizon. Above and beyond price, though, is the offering of the ITS Peace of Mind Package, customized to benefit the needs of your company and the way it does business.
As a direct online telecommunications service provider, ITS can originate any service changes, up-grades or moves associated with your account. Therefore, you need only contact ITS for prompt service completion. Because of the volume of business we manage through AT&T and Verizon, ITS has priority service and priority repair status for our clients 24 hours per day, 7 days per week. With the ITS Peace of Mind Package, you can rest assured that all of your telecommunications needs will be managed in a professional, timely manner.
Toll Free In-Bound - This market device can be used to cut cost, eliminate collect calls, expand your marketing operations and streamline calls back to the office. It can be offered to ring in on specific lines or on all lines at no additional cost. Also, this service can be tailored to allow calls only from specific calling areas. Best of all, additional Toll Free numbers are only one dollar per month. A brilliant tool for tracking programs (marketing promotions, advertisement, sales results, etc.).
Voice Mail Service - There are many variations for setting up the Voice Mail Services ITS provides. You may have calls forwarded to it when your line is busy or you may have calls forwarded to it after a designated number of rings. You can also save your messages for future review or send copies to other departments in your organization. In addition, you may have pager notification that will page you whenever a voice mail message is left in your mailbox.
Single Invoice Generation - ITS incorporates all of your services into one monthly statement. Whether it is phone services, desktop or network services, or infrastructure, we combine all your service charges onto one easy to read monthly statement.
On-line Call Reporting - ITS allows you the latitude view your bill and pull custom reports from your call data all from our easy to use customer portal.
Digital Subscriber Line (DSL) - DSL is a state-of-the-art Internet access service that brings high-bandwidth to your business over ordinary copper telephone lines. This high-speed data service allows you to access the net at speeds ranging from 50 to 100 times faster than the speed of a standard modem. Assuming your business is within the geographical boundaries for DSL service, you may be able to receive data at rates up to 1.5 Mbps, enabling continuous transmission of motion video, audio, and even 3-D effects. A DSL line can carry both data and voice signals simultaneously.
Off-Premise Extension Services (OPX) - Many companies have more than one facility in more than one location. This service connects two or more facilities for better utilization of the communications process and eliminates usage charges between locations (some distance restrictions apply).
Ring No Answer - This service forwards the call to another extension, office or even state when the call rings and is not answered within the specified number of rings.
Busy Call Forward - This feature works in the same fashion as “ring no answer” except that it works only when the line is busy. Ideal for the smaller office or high volume user.
Call Conference - Here you have the ability to be on the telephone and in a conference with another party, anywhere in the world. This eliminates the need to make several calls back and forth to parties.
Speed Calling - This feature allows you up to 70 saved numbers per phone line to speed dial to anywhere in the world.
Extension Voice Message - This allows you to set up a master voice center. The calling party will be given a menu to select from, press one for sales, press two for accounting, press three for the operator, etc. This is an excellent tool for the smaller user or the large user to handle specific marketing assignments.
Project & Future Planning - ITS Staff will assist and advise you on complete system upgrades and moves. Should you open a new division or location, ITS will support you with the best options available. This service is offered to all Clients and is recommended to cut cost and time constraints.
Other Related Benefits - ITS has developed a database of Frequently Asked Questions (FAQs). Who should I call for a new Fax line? What is the best way to set up a Telemarketing division? What telephone system should I buy? Who supports dependable in-house wiring locally? These are a just a few of the questions fielded by Client Relations.
Your ITS invoice includes all the elements to help you manage your business communications and networking needs. It reports usage for Local Calls, Service Area, Intrastate, Interstate, International, Platinum Plus Calling Card, Voice Mail, Operator Assisted, Toll Free Services and even your monthly dial tone service. This single invoice can handle all of your current phone bills on one simple to read document. To better understand its layout we have created the “How to read your bill” to assist you in easily identifying all of the key areas covered on your invoice.
Local Calls - This reports the total number of calls and the additional minutes of use for calls within 12 miles of the central office. Zone three is also local. Here more detail is provided, reporting calls between 12 and 16 miles from the central office.
Service Area or IntraLATA - This is generally the largest portion of your phone bill from a cost point of view and the one that ITS specializes in for you. The Local Plus area is anything outside of the Local Calling area (beyond 16 miles) but within the 730 LATA. The 730 LATA is defined as the area between Santa Barbara to San Diego with the western border at the Pacific Ocean, stretching to the Nevada border and dog legging northeast to Bishop. This section combines only the area codes in the 730 LATA.
Interstate - This section is for calls within the state but out of the Service Area (730 LATA).
Interstate - This section is for domestic calls out of the State of California.
International - This section provides you with a breakdown of calls to International Exchanges, which include Canada and Mexico. In addition, ITS offers a Pick Six feature that allows you to specify up to six countries for additional discounts.
Toll Free Service - The ITS Toll Free service offers a breakdown of all in-bound Toll Free calls. This line item shows you the number called from, the duration of each call and the date and time each call was placed. When your toll free (800) number is called from a pay phone a surcharge is assessed. This surcharge is recorded on the front of your invoice under Pay Phone Charge. An asterisk in front of the called from number indicates the call was placed using a pay phone.
Operator Special Services - This section details all calls requiring operator assistance (Long Distance or Local). You may also be billed for Internet or Web page through other carriers under this section. Note: If you use an operator other than ITS to place a call, we cannot control the cost of the call, as it is going over another companies network.
Information - Although a small report, this useful tool lists the number of calls placed to local 411 and provides call detail on information calls made out of the area.
900 Service - This service provides a list of each 900 number called and their associated charges.
Toll Free Number Charges - This section lists each toll free number, ITS monthly recurring charges ($15.00 for the first number and $3.00 for each additional number).
Voice Mailbox - This is the section that lists the recurring charges for each voice mailbox in service.
Technical On-Site Support - This section details the charges for any client consulting vendor work that was performed and may include charges for moving, programming or reprogramming your phone system, inside wiring, installation of jacks, etc.
Remote Call Forward - This section is for in-care-of billing from vendor(s) providing a service that allows you to have a number in another switch site forwarded to your main line.
Third Party Charges - These are charges associated with your phone number that are utilized outside of the ITS network. An example might be "10-10" calls or "976" dialing.
Set-up Fee - This area is for service activation fees. If you add lines or services, and there is a charge, you may have this fee as a one time or spread over several months.
Other Charges - Miscellaneous charges will be shown here under special circumstances. This area is used for any services you may have retained with other carriers that we are in-care-of billing for you in order to provide complete bill consolidation. This area is used for returned checks and insufficient funds fee. Note: There is a $25.00 fee for any returned checks.
Line Charges - This line item shows the total charges for basic and extended service dial tone. It should be noted that your first invoice includes the prorated charges as well as next month fees for the service. As with any telephone company, ITS line charges are billed for the current month (not the usage month) for basic dial tone service and all line features.
FCC Network Access Charges - This is a federally mandated fee billed by all Dial Tone Service Providers carriers and may vary due to regulatory changes.
Finance Charges - ITS assesses a late fee of $25.00 on all prior balances not paid within the required time.
Mandated Taxes - This section incorporates all taxes, local, state, and federal.
Most Frequently Called Numbers - This report quantifies called numbers. Using this report allows you to monitor most frequently called numbers or least frequently called numbers. Through this report you can tell at a glance whether your clients are being ignored or whether certain numbers are being abused.
Area Code Summary Toll Free Inbound - This report allows you to know the area codes your calls are coming in from. This is an excellent service to assist you to plan or track advertising.
Area Code Summary Outbound - Similar to the Toll Free inbound report only this detail is on your outbound calls.
Calls Over 15 min. or Five Dollars - Just as the name implies, this report lets you know at a glance the calls of long duration, most costly calls and areas you may wish to control or monitor more closely.
Please contact your ITS Technical Operations department and they will provide you with a complete line configuration of your services with ITS and services provided by other vendors.
This should be used as a reference when calling for assistance, to add services or for general information concerning you company’s telecommunications. The configuration information is laid out in easy-to-read sections that provide technical information about your account. Below are instructions for reading the most commonly used sections. The following eight sections appear on the line configuration.
Number Retention - This service allows your company to retain specific numbers and still attract the discounts via your ITS service. This section also shows the number that this service rings in on.
Hunting (HTG) - This is your inbound hunting group, it identifies the ringing sequence of inbound calls.
Features - Many companies have additional features on their telephone lines. Busy call forwarding, ring no answer forwarding, conference calling and accounting codes are some of the most commonly used.
Sys POS. - This is where your telephone lines hook into your system and how they actually appear on your telephones.
Jk. POS. - This is the position that our vendor has assigned to your account and where the actual lines are placed on their board.
Toll Free Numbers - This section lets you know which line your Toll Free number rings into, the hunting group and any features associated with it. Toll Free Services are delineated by Local only, complete USA or built for custom calling patterns.
Calling Cards - You will now have a ready reference on all calling cards and whom they are assigned to.
Voice Mailboxes - This is an overlooked section by most companies but can provide some timely help should users forget their password or if a box needs to be reassigned.
Client Services - This department is the one to call for general help with your invoice, billing questions, and referrals for improving your daily telephone use.
Sales - The Sales Department will assist you in the cost-to-benefit relationship of all products and services. If you have questions about services offered or how they might affect your company, this is the department to call. Inquire about our client referral program.
Client Relations - Your “contact central”. ITS has designed this department of to interface with clients on a person-to-person basis. Staff from this department will be calling to support your telecommunication requirements and to update you on new products, enhanced features, services and/or new applications.
Technical Operations - This department of telecom professionals is structured to handle all service effecting problems. You may wish to call them in regard to line and features adds, moves, and changes.
To reach any of the departments mentioned above, please call one of the numbers listed below or send an email to info@itstelecom.com.
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