What are my startup costs?

OmniTalk startup costs include the IP device (ATA or phone) you ordered, a $29.95 fee to set up and install your account, $9.95 shipping and handling for the IP device (international shipping available at a higher price), and a pro-rated amount for your first partial month of service. This amount will depend on which OmniTalk plan your ordered. The total will be billed to your credit card right after you confirm your order.

What will be on my first OmniTalk invoice?

Your first OmniTalk invoice will show the startup costs listed above, the full amount for your current month of service (we bill OmniTalk monthly, in advance, just like you pay for your cable television or local phone service), plus appropriate taxes and fees. It will also show your initial credit card payment, so you'll only owe for the current month of service.

How is the first, pro-rated month of my OmniTalk plan computed?

We add two weeks (14 days) to your order date becuase your OmniTalk service will be available to you on or before that date. We then determine the percentage of days of that month that you'll be in service and multiply that by your OmniTalk plan monthly fee. For example, if you ordered service on July 12, 2005, we use July 26 as your in-service date. That means you had service for 6 days out of 31 in July, for a pro-rate multiplier of 6 / 31 = .1935. If you have the OmniTalk 500 plan, you'll pay .1935 x $17.95 = $3.47 for July.

What will be on my subsequent OmniTalk invoices?

Your susequent OmniTalk invoice will have the monthly service fee for the coming month, charges for any long distance minutes not included in your plan, Directory Assistance calls (billed at $1.49 per call), and appropriate taxes and fees.

When do you charge my credit card?

We create invoice on the 3rd or 4th of every month for the previous month, and charge credit cards 2 days after that. We accept VISA, MasterCard and American Express cards.

What taxes do I pay on my OmniTalk device and plan?

You pay 3% Federal Excise Tax and applicable sales taxes on your OmniTalk device. At this point, the federal government considers OmniTalk an Internet service, and not a phone service, so you only pay 3% Excise Tax on all OmniTalk plans.

What is the Regulatory Compliance fee on my invoice?

ITS-Omnicom makes filings with State and Federal regulators about the nature and regulatory status of VoIP and sends payments to Federal and State Universal Service Funds. We spread our costs out among our subscribers. Our fee is about 35% less than that charged by most of our competitors.

Can unused minutes be carried to the next month?

Minutes in plans that are limited cannot be carried over from one month to the next.

What are your international rates?

We offer you very competitive international rates. Click here for our complete rate schedule.

How much do I pay for using more minutes than my plan allows?

It depends on where you are calling. The specifice rates are contained in the International Rates Table (even if it's to the US or Canada). The only calls we always charge extra for are Directory Assistance calls ($1.49 per call). All calls appear on your invoice.

Can I get a paper bill?

We email you your invoice every month, or you can download it yourself from your OmniTalk Control Panel. You can always print it out if you need somthing for filing purposes.

Do you take any other payment method besides credit card?

For residential plans we only accept credit cards. Business plans can pay by credit card or check. If there is enough demand we may decide to accept payment via Pay Pal or automatic bank debit. Please send us an email if either option would appeal to you.

What if there is a problem with my credit card?

If your automatic monthly credit card payment cannot be processed for any reason, we will notify your immediately by email. If payment is not recived after 10 days, your outbound calling service will be suspended for 10 days. If your payment has still not been received after 20 days, your OmniTalk account will be reluctantly terminated. We want you as a customer, but naturally we need to be paid for providing you with service.

Can I change my OmniTalk plan at any time?

You can change your OmniTalk plan, and the change will take effect at the beginning of the next biling period.