Opportunities

Positions Available

  • Do you love technology and IT stuff?
  • Enjoy solving problems?
  • Have an interest in business solutions?

If you are a Rock Star IT Tech Geek, ITS has a unique opportunity for you!

ITS’ goal for 2021 is double digit growth and we are looking for an experienced IT Technician that loves technology and all things IT, is great at solving problems and has the knowledge to help our Small Medium business clients solve their technology issues.

Not everyone can be a Rock Star IT Technical Geek at ITS. If you are an energetic, goal oriented, quick learning, creative, and resourceful geek with a proven successful track record in delighting clients while installing or troubleshooting their technical solutions, you may be the right fit for the ITS team.
The right candidate will be a self-starter who wants to make a positive difference every day.
To be seriously considered for the role, please have the following in regards to:

Experience: At least 3 years’ experience in providing remote and onsite technical support to business clients.

Skills: You must be able to design, specify, configure, install and maintain local and wide area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, switches, modems, cabling. You’ll also need to be diligent in documenting client interactions in our CRM and RMM tools.

Characteristics: This is an autonomous position, so you should be self-sufficient and self-motivated. Your skills will shape the front end of the customer experience setting the standard and enabling the support team to ensure that the customer relationship continues on a positive basis.

Education: Bachelor’s degree in IT or a similar field, or equivalent work experience, preferred.

We are seeking an experienced IT Engineer who will be responsible for providing client support of all computer hardware, software and peripherals, either directly or through support staff and resources. Detailed maintenance history is entailed in this assignment as well as inventory of all company assets of software and hardware. This position is to work closely with other departments, responsible for electronic correspondence to the client base, maintenance of internal intranet and external internet, either personally or by working with other resources. Networking tasks, email server, ftp files, data back-ups and other items are the responsibility of this position and other items may be assigned on an as needed basis.

Additionally, works with the Director of Operations by supporting the Managed Services division with the role of Technical Engineer in directing and coordinating local and wide area computer network activities and support for customers by performing the duties below.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Designs, specifies, configures, installs, and maintains local and wide area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, switches, modems, cabling, and Internet service providers.
  • Designs and configures Virtual IP PBX's, IP phone installation and configuration, installation of routers and switches for internal and external clients.
  • Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
  • Establishes and maintains network users, user environment, directories, and security.
  • Works with clients to provide them with computer network services such as technical support and project implementation.
  • Trains users on software and equipment usage.
  • Responds to client needs and questions concerning their access to resources on the network, and the operation of various software programs.
  • Develops and communicates standards for use, operations, and security of network, personal computers, and data.
  • Communicates with other departments to report and resolve software, hardware, and operations problems.
  • Consults with department managers to develop system solutions consistent with organizational objectives.
  • Researches and evaluates new technologies.
  • Installs and tests software upgrades.
  • Collects and analyzes network and memory utilization.
  • Develops and implements disaster recovery procedures.
  • Assures timely preparation of client emails as directed by Marketing
  • Assures accurate and timely maintenance of Intra/Extranet websites
  • Assures Backup critical files
  • Assures the maintenance /repair/replace defective PC's and/or accessories
  • Document hardware/software implementations
  • Maintain detailed maintenance records
  • Consults with all departments to gather information about objectives, functions and input/output requirements
  • Monitor company network (WAN and LAN) activity
  • Troubleshoot network problems
  • PC Helpdesk support personally and through support staff
  • Maintains secure software library
  • Implement company security/licensing policies
  • Trains end users or technical support staff to use programs
  • Monitors performance or programs after implementation
  • Programs all internal and external client IP phones, systems and routers

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Change Management - Develops workable implementation plans; Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support - Follows policies and procedures; Supports organization's goals and values; Supports affirmative action and respects diversity.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions..

 

EDUCATION

B.S. in a computer related filed or equivalent certificate is preferred.

 

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS

To perform this job successfully, it is required that an individual have knowledge of Microsoft SQLServer, Backup software, Microsoft Exchange Server, Internet Explorer and the Microsoft Office Suite including Word, Excel, Outlook, Power Point and Access. The individual must also have experience working with all kinds networks including LANs and WAN's and the configuration of networking equipment such as routers and switches.

CERTIFICATES, LICENSES, REGISTERATIONS:

Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MCSE) and Cisco Certified Network Associate (CCNA)

ITS is looking for high ­energy professionals with sound business acumen, a strong technical aptitude, and natural sales instincts to join our management team.

Overview

You will be establishing and managing relationships with key Executives, and you are a catalyst behind ITS’ continued acceleration. You’ll be able to own verticals and help evolve our strategy as we continue to grow and expand into new markets. You’ll be responsible for building and executing on sales engagements from end-to-end that drive top-line growth and expand ITS’ reach.

If you are that independent professional who thrives when empowered, a self-starter who is prepared to develop and execute program goals, and consistently delivers on quarterly revenue targets – this is the place for you.

Who You Are

You are an experienced, well-networked, and self-driven Sales Manager who has a strong interest in technology and solutions with excellent interpersonal, business management and customer skills. The ideal candidate should have 5+ years in sales management. IT Sales leadership and management experience is a plus.

You have experience with managing the team prospecting and a track record of closing new business and mentoring others. You are a creative, passionate, and self­-driven team player.  You are comfortable working in a fast-paced and dynamic environment.

Most importantly, you are excited about sales, building an amazing brand, and helping create meaningful change for our growing organization.

  • You have experience closing B2B deals with multiple decision makers
  • You have excellent leadership and mentoring skills and build successful teams
  • You are a driven team player, flexible, and resilient
  • You have strong interpersonal skills and have a glass-half-full mentality
  • Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision
  • Excellent communication skills and ability to effectively lead client meetings and presentations
  • Highly organized; ability to handle multiple deadlines simultaneously and prioritize your time
  • Familiarity with B2B software and technology is a plus (salesforce, outreach, etc.)
  • You maximize the use of technology to keep your team and departments efficient and successful
  • You establish and assure your companies quota.
  • Your hands on and work closely with vendors, customers and utilize systems to create presentations and maximize the support of other departments
Unlimited commission potential with commission doubling once quote is achieved. If you are a successful hunter and closer, ITS has a unique opportunity for you!

ITS’ goal for 2021 is double digit growth and we are looking for an experienced Sales Associate person has the knowledge to sell technology solutions to the SMB channel to help us get there.

The right candidate will be a self-starter who wants to make a boatload of money in the next few years. ITS also offers medical, dental and 401K with matching to help you plan for your early retirement.

Not everyone can be a Rock Star Sales Associate. To be seriously considered for the role, please have the following in regards to:

Experience: At least 3 years in a B2B sales role for a technology company where exceeding your quota was a normal occurrence.

Skills: You must be a hunter and closer, someone who understands how to hunt up opportunities, network with and close deals with SMB owners and executives. You also need to be able to handle objections and sell on the value that ITS offers as well as understand the value of utilizing a CRM tools to help with tracking and managing opportunities and the sales funnel.

Characteristics: This is an autonomous position, so you should be self-sufficient and self-motivated. Your skills will shape the front end of the customer experience setting the standard and enabling the support team to ensure that the customer relationship continues on a positive basis.

Education: Bachelor’s degree in Communications, Business Management or a similar field, preferred.

If you are a Rock Star Sales Associate APPLY TODAY!

The Client Service Representative position is responsible for providing account maintenance and sales leadership for large and strategic installed base accounts. Responsible for developing overall retention and upsell strategy, including closure of sales opportunities, overall customer relationship management, managing to annual customer revenue and margin objectives through understanding of customer’s applications, and overall ITS product fit for all designated accounts.
Overview

As the primary point of contact, Relationship Managers become adept at understanding customer needs and desires, and translating them into specific ITS products and services.  RM’s ensure that customers receive all the benefits of ITS unique 24/7 support guarantee, doing whatever it takes to keep customers happy and their accounts growing.  If you are that independent professional who thrives when empowered, a self-starter who is prepared to develop and execute program goals, and consistently delivers on quarterly revenue targets – this is the place for you.

What you’ll do 

  • Deliver Professional Services and meet revenue goals
  • Hold overall customer turnover to the company’s attrition standards
  • Cross Sell to the 400+ client base; including the implementation of ITS’ standard hardware (firewall, switches, APs) and backup solution to all customers
  • Maintain customer-wide satisfaction surveys of 4.8/5 or higher
  • Meet with each customer at least once annually in person and once quarterly by phone
  • Respond to all customer inquiries on the same business day
  • Provide annual  and Account Review and Recommendations for each customer
  • Provide invoice review and establish relationship for each new customer within 2 months
  • Ensure complete documentation of customer’s environment, processes assuring configurations are maintained and accurate
  • Ensure all customer priorities are documented with projects or tickets

Who you are

  • 2+ years of customer success/account management experience
  • Proven ability to multi-task and make clear, thoughtful decisions with many things going on at once
  • A motivated self-starter, with proven abilities to take ownership of difficult projects and see them through to successful completion
  • Great attitude with an emphasis on teamwork and problem-solving
  • Familiarity with B2B software, business operations, basic customer-facing rapport-building skills is a must
  • Outstanding written and verbal communication skills

It’s an exciting time to work at ITS, our business is growing; we are adopting new technologies and streamlining business practices to enhance our business telecom solutions and support our growth. ITS offers employees a competitive salary in line with the telecom industry demands. We also provide a superior benefits package including; medical, dental, sick leave, vacation, life insurance, long term disability and an unprecedented match in our 401K plan.

Positions available are full time, Monday – Friday 8:00 A.M.– 5:00 P.M. unless otherwise stated.

While we are always accepting applications, we are not always hiring for all positions.

Integrated Telemanagement Services, Inc. is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.

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