Opportunities

Positions Available

  • Do you love technology and IT stuff?
  • Enjoy solving problems?
  • Looking to grow with an IT organization offering greater opportunity and challenge?

Join the ITS team and boost your IT career!

ITS’ goal for 2022 is double digit growth and we are looking for an IT Technician that loves technology and all things IT, is great at solving problems and has the knowledge to help our Small Medium business clients solve their technology issues.

If you are an energetic, goal oriented, quick learning, creative, and resourceful geek with a proven successful track record in delighting clients while installing or troubleshooting their technical solutions, you may be the right fit for the ITS team.

The right candidate will be a self-starter who wants to make a positive difference every day.

To be seriously considered for the role, please have the following:

Experience: 1 year in providing remote and onsite technical support.

Skills: You must be able to design, specify, configure, install and maintain local and wide area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, switches, modems, cabling. You’ll also need to be diligent in documenting client interactions in our CRM and RMM tools.

Characteristics: This is an autonomous position, so you should be self-sufficient and self-motivated. Your skills will shape the front end of the customer experience setting the standard and enabling the support team to ensure that the customer relationship continues on a positive basis.

Education: Minimum High School Diploma or GED

Part Time Internship applicants welcome to apply.

ITS is looking for high ­energy professionals with sound business acumen, a strong technical aptitude, and natural service instincts to join our team.

ITS, an expert MSP in IT and Telecommunication Services, focusing on small to midsize companies throughout Central and Southern California. Our processes, products and white-glove services make us a one of the kind service providers offering world class service while managing, simplifying, and improving business technology operations. With a seasoned executive management group and over 30 years of a proven track record, the progressive and dynamic team is seeking a driven and motivated individual to partake in the next growth phase of the business.

Overview

We are seeking a client-focused seasoned MSP expert to join us as our IT Engineer supporting Microsoft environments. This position will ensure our back-end infrastructure operates optimally, cross-functional departments are supported, partnering with the product team to add client value, and ensure clients are given exceptional support. This role will display excellent communication, strong leadership qualities, technical aptitude, and knowledge of the latest technologies.

What You'll Do

  • Manage our backend infrastructure
  • Stay current on latest platforms and technologies
  • Provide regular automation capabilities, and client-facing SME expertise.
  • Coach individual contributors, giving them the tools they need to succeed
  • Consistently develop creative and scalable solutions solving both ITS and clients’ challenges
  • Ability to work cross-functionally with Sales, Customer Service, Support, and Product teams to ensure strong communication & support
  • Collaboration with Partnerships and Product team acting as an SME in the evaluation process for new tools and ensuring clients get maximum value
  • Provide input to Support on an ongoing basis to ensure knowledge base is up to date
  • Ensure internal infrastructure is free of vulnerabilities, maintains 99% uptime, minimal risk, and run on the latest technology
  • Work cross-functionally to evaluate the current platform infrastructure and processes to ensure optimal integration and scalability as electric continues its hyper-growth
  • As a member of the Client Experience Team, ensure the client experience is consistently meeting all metrics including CSAT, response time, time to resolution, etc
  • Act as escalation point for client, internal, or technical escalations as they pertain to the Endpoint experience
  • Participate in pre-sales and client retention situations as needed
  • Drive standardization and create SOPs for visibility into process across teams
  • Regularly report on team stats, including but not limited to CSAT, vulnerability & risk tracking, SLA adherence, escalations, and new functionality releases
  • Assist the team & build processes to handle scope changes, technical challenges, and other complexities as they arise
  • Work closely with product teams to ensure MDM/RMM roadmap aligns with the product roadmap for increased integration
  • Structure team and process to include new technologies
  • Assist to ensure team is consistently trained in existing and competitor MDM/RMM tools and operations
  • Build process and automation for easier migration away from competitor tools
  • Drive continuous improvement

Who You Are

  • 5+ years of client-facing experience
  • 5+ years IT experience
  • 5+ years’ experience overseeing automation, MDM and RMM infrastructure, in an MSP or multi-client environment
  • Excellent verbal and written communication skills
  • Understanding of SaaS platforms
  • In-depth knowledge of latest MDM and RMM technologies
  • Ability to oversee Microsoft environments
  • Technical understanding of RMM and MDM tools, desktop & server environments, and cloud technologies
  • Highly detail-oriented and able to effectively prioritize tasks
  • Outstanding interpersonal and communication skills, capable of distilling complex technical messages into a format that can be delivered to both technical and non-technical audiences.
  • Previously managed workload in a high volume, growth environment
  • Great communicator, exhibiting success at building positive relationships with internal and external business leaders
  • Expert knowledge of MS Office and G-Suite applications
  • 4-year degree from an accredited college or relevant technical experience
  • Problem analysis and problem resolution skills
  • Exceptional written and verbal communication skills

If you are that independent professional who thrives when empowered, a self-starter who is prepared to develop and execute program goals, and consistently delivers on targets – this is the place for you.

ITS believes and embraces a progressive management style. Assuring top notch medical, dental, vision benefits as well as EAP, FSP, life insurance, 401k, and robust PTO benefits.  In our 10,000 square foot facility, the company has a fully stocked gym with locker rooms and showers.  Break rooms are stocked with snacks and beverages, while meals are regularly provided both on site and with clients.

ITS is looking for high ­energy professionals with sound business acumen, a strong technical aptitude, and natural service instincts to join our team.

ITS, an expert MSP in IT and Telecommunication Services, focusing on small to midsize companies throughout Central and Southern California. Our processes, products and white-glove services make us a one of the kind service providers offering world class service while managing, simplifying, and improving business technology operations. With a seasoned executive management group and over 30 years of a proven track record, the progressive and dynamic team is seeking a driven and motivated individual to partake in the next growth phase of the business.

Overview

We are seeking a Manager of Sales at ITS to help lead ITS into the next phase of growth.   Reporting to the CEO, the Manager of Sales  will be responsible for an existing Sales team that is forecasted to double in size by end of 2022. This person will lead the strategic direction and management of the sales engine to fine-tune, optimize, scale, and successfully help the company meet its short and long-term objectives.

As a part of the leadership team, you will be a key voice in how we execute and grow.  You will learn from our existing team and draw from their extensive experience and success, while bringing new perspectives and solutions to enable exponential growth and greater market share penetration. As a trusted advisor, the Manager of Sales must be an authentic collaborator, strong leader, and proactive, strategic problem solver.

What You'll Do

  • Specific areas of responsibility include direct/inside sales and sales engineering.
  • The Manager is accountable for delivering accurate sales forecasts and ensuring sales reach or exceed forecasts.
  • Working closely with the rest of the leadership team, the Manager will influence technology, product line planning as well as other execution requirements.
  • The manager will have primary responsibility for recruiting, hiring, training, developing and motivating a world class sales teams.
  • Proficient understanding of solution selling processes, sales strategy, sales forecasting, and pipeline development.
  • Conduct research into potential new clients to develop effective sales strategies in preparation for initial engagement
  • Leverage existing base of industry clients as points of contact to promote ITS
  • Work cross functionally to expand into new territories/verticals
  • Define sales processes and strategies
  • Own Sales Operations to define data-driven approach
  • Oversee Marketing Organization for brand and demand generation efforts
  • Oversee and direct all Marketing objectives and directives to obtain sales goals and marketing strategies.

Who You Are

  • 10+ years of sales leadership experience consistently exceeding revenue expectations at scale in a Telecom IT MSP space.
  • Exceptional track record of scaling and leading a sales organization in a high growth company
  • Proven track record of hiring, followership and development of Individual Contributors
  • Experience selling into the C suite is required.
  • Demonstrated experience defining and executing on a multi-tier sales model, including field-direct, inside and partner / channel sales.
  • Demonstrated ability to quickly understand and overcome sales, customer, and managerial challenges; proven ability to setting clear goals, assigning responsibilities, measuring performance and managing feedback to achieve quality and timely results.
  • Superb communication, leadership and negotiation skills.

If you are that independent professional who thrives when empowered, a self-starter who is prepared to develop and execute program goals, and consistently delivers on targets – this is the place for you.

ITS believes and embraces a progressive management style. Assuring top notch medical, dental, vision benefits as well as EAP, FSP, life insurance, 401k, and robust PTO benefits.  In our 10,000 square foot facility, the company has a fully stocked gym with locker rooms and showers.  Break rooms are stocked with snacks and beverages, while meals are regularly provided both on site and with clients.

ITS is looking for high ­energy professionals with sound business acumen, a strong technical aptitude, and natural sales instincts to join our team.

ITS, an expert MSP in IT and Telecommunication Services, focusing on small to midsize companies throughout Central and Southern California. Our processes, products and white-glove services make us a one of the kind service providers offering world class service while managing, simplifying, and improving business technology operations. With a seasoned executive management group and over 30 years of a proven track record, the progressive and dynamic team is seeking a driven and motivated individual to partake in the next growth phase of the business.

Overview

You will be establishing and managing relationships with key executives, and you are a catalyst behind ITS’ continued acceleration. You’ll be able to own verticals and help evolve our strategy as we continue to grow and expand into new markets. You’ll be responsible for building and executing on sales engagements from end-to-end that drive top-line growth and expand ITS’ reach.

If you are that independent professional who thrives when empowered, a self-starter who is prepared to develop and execute program goals, and consistently delivers on quarterly revenue targets – this is the place for you.

ITS believes the sales team should be the highest earners in the company.  With a progressive management style, ITS assures top notch medical, dental, vision benefits as well as EAP, FSP, life insurance, 401k, and robust PTO benefits.  In our 10,000 square foot facility, the company has a fully stocked gym with locker rooms and showers.  Break rooms are stocked with snacks and beverages, while meals are regularly provided both on site and with clients.  All sales personnel receive vehicle allowances and mileage benefits.

Who You Are

You are an experienced, well-networked, and self-driven sales professional who has a strong interest in technology and solutions with excellent interpersonal, business management and customer skills. The ideal candidate should have 5+ years in B2B sales experience.  IT and telecom sales experience is a plus.

You have experience with prospecting and have a track record of closing new business. You are a creative, passionate, and self­-driven team player.  You are comfortable working in a fast-paced and dynamic environment.

Most importantly, you are excited about sales, building an amazing brand, and helping create meaningful change for our growing organization.

  • You have experience closing B2B deals with multiple decision makers
  • You are looking for security, stability, and longevity
  • You are a driven team player, flexible, and resilient
  • You have strong interpersonal skills and have a glass-half-full mentality
  • Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision
  • Excellent communication skills and ability to effectively lead client meetings and presentations
  • Highly organized; ability to handle multiple deadlines simultaneously and prioritize your time
  • Familiarity with B2B software and technology is a plus (salesforce, outreach, etc.)
  • You maximize the use of technology to stay efficient and successful
  • You establish and assure your companies quota.
  • Your hands on and work closely with vendors, customers and utilize systems to create presentations and maximize the support of other departments
  • You are local with roots in the northern Los Angeles, Ventura and Santa Barbara counties
ITS is looking for high ­energy professionals with sound business acumen, a strong technical aptitude, and natural service instincts to join our team.

ITS, an expert MSP in IT and Telecommunication Services, focusing on small to midsize companies throughout Central and Southern California. Our processes, products and white-glove services make us a one of the kind service providers offering world class service while managing, simplifying, and improving business technology operations. With a seasoned executive management group and over 30 years of a proven track record, the progressive and dynamic team is seeking a driven and motivated individual to partake in the next growth phase of the business.

Overview

As a Client Service Associate at ITS, you’ll be in charge of establishing positive and productive rapport with our customers, working with our internal teams to develop repeatable processes, and nurture a set of clients that will grow substantially over time. This is a phenomenal opportunity to take on business-critical responsibilities for a successful and local MSP.

What You'll Do

  • Manage weekly, monthly and quarterly customer health metrics and devise action plans required to hit agreed-upon customer satisfaction goals
  • Proactively identify customer needs and develop / implement repeatable action plans that can be used across the entire customer-base
  • Work directly with customers to resolve service quality issues, and communicate suggestions and changes internally for implementation
  • Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs.
  • Interface with both product and operations teams to assist in the product development cycle.
  • Directly responsible for overall revenue, retention and NPS within your book of business
  • Effective communication skills
  • Strong problem solving and time management skills
  • Comfortable multi-tasking and organize those priorities
  • Technically inclined and self-motivated
  • Previous IT/MSP knowledge preferred but not required

Who You Are

  • 2+ years of customer success/account management experience
  • Proven ability to multi-task and make clear, thoughtful decisions with many things going on at once
  • A motivated self-starter, with proven abilities to take ownership of difficult projects and see them through to successful completion
  • Great attitude with an emphasis on teamwork and problem-solving
  • Familiarity with B2B software, business operations, basic customer-facing rapport-building skills is a must
  • Outstanding written and verbal communication skills

If you are that independent professional who thrives when empowered, a self-starter who is prepared to develop and execute program goals, and consistently delivers on targets – this is the place for you.

ITS believes and embraces a progressive management style. Assuring top notch medical, dental, vision benefits as well as EAP, FSP, life insurance, 401k, and robust PTO benefits.  In our 10,000 square foot facility, the company has a fully stocked gym with locker rooms and showers.  Break rooms are stocked with snacks and beverages, while meals are regularly provided both on site and with clients.

ITS is looking for high ­energy professionals with sound business acumen, a strong technical aptitude, and natural service instincts to join our team.

ITS, an expert MSP in IT and Telecommunication Services, focusing on small to midsize companies throughout Central and Southern California. Our processes, products and white-glove services make us a one of the kind service providers offering world class service while managing, simplifying, and improving business technology operations. With a seasoned executive management group and over 30 years of a proven track record, the progressive and dynamic team is seeking a driven and motivated individual to partake in the next growth phase of the business.

Overview

The responsibilities of this position include the assistance to design and present valued engineered solutions for Sales Representatives, Sales management, Account Managers and Channel Partners.  This includes the execution of accurate and thorough order processing assuring accuracy and timeliness of the solutions implementation.  This position is responsible for coordinating within the sales, client, tech ops and client services department assuring a positive onboarding experience for the client.  Order processing/order project management as well as onboarding of the Client services.

This position performs a wide range of administrative and back-office tasks to support all inside and outside sales order processing.  This position is also involved heavily with company reporting requirements as well as assuring system customer data integrity and manipulation for accurate information and workflow process management involved with sales, client services, and marketing.

While providing sales support to Sales Representatives, Account Managers, Sales Management and Channel Partners this position is responsible for creating quotes, assuring timely product qualifications, assuring client design and product solution forms are complete and final order is received and completed to send accurately and thoroughly to Technical Operations for provisioning in a timely manner with urgency.

Additionally, this position is responsible for employee and customer on-board training whether providing the training and material directly or through delegation.  Assuring material and training is accurate and up to date both for internal processes and sales support as well as client product support and systems.

What You'll Do

Generate new and repeat sales by providing product and technical information in a timely manner

Recommend alternate products based on cost, availability, or specifications

Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint

Track and record all prospect and customer interactions using appropriate tools

Provide pipeline report to Executive staff including CEO, weekly

Remain current with all ITS product offerings and their benefit to customers and prospects.  Be prepared to train others on these products

Assist sales personnel with creating accurate quotes for all products before they are sent to clients.

Contacts clients after the sale to gather all necessary information and documentation to process an order.

Enters completely researched and documented orders into systems so that the order is actionable by operations teams without additional information required.

Helps develop procedures in the sales, client services and information systems departments as well as suggests changes to existing procedures to improve operational efficiency.

Work with IT and IS staff in data mining and manipulation to keep systems operational, including sales and other reporting.

Ensures policy is followed, orders are accurate, provide feedback on pricing and price book accuracy, and assures invoices to new customers is accurate or related to the signed quote and order.

Maintain Tasks to assure proper project timeline while maintaining a proper and successful onboarding experience for new clients and complex orders with existing clients.

Who You  Are

You are a creative, passionate, and self­-driven team player.  You are comfortable working in a fast-paced and dynamic environment. Most importantly, you are excited about sales support, supporting an amazing brand, and helping create meaningful change for our growing organization.

  • Effective communication skills
  • Strong problem solving and time management skills
  • Comfortable multi-tasking and organize those priorities
  • Technically inclined and self-motivated
  • Previous IT/MSP knowledge preferred but not required
  • 5+ years of business experience
  • Proven ability to multi-task and make clear, thoughtful decisions with many things going on at once
  • A motivated self-starter, with proven abilities to take ownership of difficult projects and see them through to successful completion
  • Great attitude with an emphasis on teamwork and problem-solving
  • Familiarity with B2B software, business operations, basic customer-facing rapport-building skills is a must
  • Outstanding written and verbal communication skills
  • You always present a professional image to customers and vendors

If you are that independent professional who thrives when empowered, a self-starter who is prepared to develop and execute program goals, and consistently delivers on targets – this is the place for you.

ITS believes and embraces a progressive management style. Assuring top notch medical, dental, vision benefits as well as EAP, FSP, life insurance, 401k, and robust PTO benefits.  In our 10,000 square foot facility, the company has a fully stocked gym with locker rooms and showers.

Earning ranges from $60,000 - $80,000

Begin Employment Application

It’s an exciting time to work at ITS, our business is growing; we are adopting new technologies and streamlining business practices to enhance our business telecom solutions and support our growth. ITS offers employees a competitive salary in line with the telecom industry demands. We also provide a superior benefits package including; medical, dental, sick leave, vacation, life insurance, long term disability and an unprecedented match in our 401K plan.

Positions available are full time, Monday – Friday 8:00 A.M.– 5:00 P.M. unless otherwise stated.

While we are always accepting applications, we are not always hiring for all positions.

Integrated Telemanagement Services, Inc. is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.