Opportunities

Positions Available

  • Do you love technology and IT stuff?
  • Enjoy solving problems?
  • Have an interest in business solutions?

If you are a Rock Star IT Tech Geek, ITS has a unique opportunity for you!

ITS’ goal for 2021 is double digit growth and we are looking for an experienced IT Technician that loves technology and all things IT, is great at solving problems and has the knowledge to help our Small Medium business clients solve their technology issues.

Not everyone can be a Rock Star IT Technical Geek at ITS. If you are an energetic, goal oriented, quick learning, creative, and resourceful geek with a proven successful track record in delighting clients while installing or troubleshooting their technical solutions, you may be the right fit for the ITS team.
The right candidate will be a self-starter who wants to make a positive difference every day.
To be seriously considered for the role, please have the following in regards to:

Experience: At least 3 years’ experience in providing remote and onsite technical support to business clients.

Skills: You must be able to design, specify, configure, install and maintain local and wide area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, switches, modems, cabling. You’ll also need to be diligent in documenting client interactions in our CRM and RMM tools.

Characteristics: This is an autonomous position, so you should be self-sufficient and self-motivated. Your skills will shape the front end of the customer experience setting the standard and enabling the support team to ensure that the customer relationship continues on a positive basis.

Education: Bachelor’s degree in IT or a similar field, or equivalent work experience, preferred.

We are seeking an experienced IT Engineer who will be responsible for providing client support of all computer hardware, software and peripherals, either directly or through support staff and resources. Detailed maintenance history is entailed in this assignment as well as inventory of all company assets of software and hardware. This position is to work closely with other departments, responsible for electronic correspondence to the client base, maintenance of internal intranet and external internet, either personally or by working with other resources. Networking tasks, email server, ftp files, data back-ups and other items are the responsibility of this position and other items may be assigned on an as needed basis.

Additionally, works with the Director of Operations by supporting the Managed Services division with the role of Technical Engineer in directing and coordinating local and wide area computer network activities and support for customers by performing the duties below.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Designs, specifies, configures, installs, and maintains local and wide area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, switches, modems, cabling, and Internet service providers.
  • Designs and configures Virtual IP PBX's, IP phone installation and configuration, installation of routers and switches for internal and external clients.
  • Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
  • Establishes and maintains network users, user environment, directories, and security.
  • Works with clients to provide them with computer network services such as technical support and project implementation.
  • Trains users on software and equipment usage.
  • Responds to client needs and questions concerning their access to resources on the network, and the operation of various software programs.
  • Develops and communicates standards for use, operations, and security of network, personal computers, and data.
  • Communicates with other departments to report and resolve software, hardware, and operations problems.
  • Consults with department managers to develop system solutions consistent with organizational objectives.
  • Researches and evaluates new technologies.
  • Installs and tests software upgrades.
  • Collects and analyzes network and memory utilization.
  • Develops and implements disaster recovery procedures.
  • Assures timely preparation of client emails as directed by Marketing
  • Assures accurate and timely maintenance of Intra/Extranet websites
  • Assures Backup critical files
  • Assures the maintenance /repair/replace defective PC's and/or accessories
  • Document hardware/software implementations
  • Maintain detailed maintenance records
  • Consults with all departments to gather information about objectives, functions and input/output requirements
  • Monitor company network (WAN and LAN) activity
  • Troubleshoot network problems
  • PC Helpdesk support personally and through support staff
  • Maintains secure software library
  • Implement company security/licensing policies
  • Trains end users or technical support staff to use programs
  • Monitors performance or programs after implementation
  • Programs all internal and external client IP phones, systems and routers

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Change Management - Develops workable implementation plans; Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support - Follows policies and procedures; Supports organization's goals and values; Supports affirmative action and respects diversity.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions..

 

EDUCATION

B.S. in a computer related filed or equivalent certificate is preferred.

 

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS

To perform this job successfully, it is required that an individual have knowledge of Microsoft SQLServer, Backup software, Microsoft Exchange Server, Internet Explorer and the Microsoft Office Suite including Word, Excel, Outlook, Power Point and Access. The individual must also have experience working with all kinds networks including LANs and WAN's and the configuration of networking equipment such as routers and switches.

CERTIFICATES, LICENSES, REGISTERATIONS:

Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MCSE) and Cisco Certified Network Associate (CCNA)

We are seeking an experienced, well-networked, and self-driven Sales Manager who has a strong interest in technology and solutions with excellent interpersonal, business management and customer skills. The ideal candidate should have 3+ years in outside sales. IT Sales leadership and management experience is a plus.

Responsibilities include:

  • Implement best practices for staffing, training, managing, and evaluating sales team to achieve sales, marketing, and technical goals.
  • Manage all sales and support activities in internal CRM and provide accurate forecasting and sales support on a weekly basis.
  • Maintain assigned sales quotas.
  • Present and sell company products and services to current and potential clients.
  • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
  • Provides Director of Sales with statistical data to formulate sales and marketing strategies.
  • Identify and develop sales prospects by cold calling, e-mailing, utilizing LinkedIn and perform on-site visits to educate prospects on our products and services, and solicit their business.
  • Prepare presentations, proposals, and sales contracts.
  • Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
  • Coordinate company staff to accomplish the work required to close sales.

 

Requirements include:

  • Must have a positive attitude and be tech savvy.
  • Must be solutions oriented.
  • Must be self-motivated with a hunter's mentality.
  • Must have strong communications and presentation skills.
  • Must have the ability to listen to prospect and identify fit.
  • College degree required – at a minimum, Associate of Arts degree (AA) from a Two-year college.
  • Two years minimum of telecommunications sales experience.
  • Experience with Microsoft Office products and other computer proficiency required.
  • MUST have a valid driver's license and clean driving record.

 

ITS offers a comprehensive benefit package that includes medical, dental and vision care, and a 401k with employee contribution matching.

Unlimited commission potential with commission doubling once quote is achieved. If you are a successful hunter and closer, ITS has a unique opportunity for you!

ITS’ goal for 2021 is double digit growth and we are looking for an experienced Sales Associate person has the knowledge to sell technology solutions to the SMB channel to help us get there.

The right candidate will be a self-starter who wants to make a boatload of money in the next few years. ITS also offers medical, dental and 401K with matching to help you plan for your early retirement.

Not everyone can be a Rock Star Sales Associate. To be seriously considered for the role, please have the following in regards to:

Experience: At least 3 years in a B2B sales role for a technology company where exceeding your quota was a normal occurrence.

Skills: You must be a hunter and closer, someone who understands how to hunt up opportunities, network with and close deals with SMB owners and executives. You also need to be able to handle objections and sell on the value that ITS offers as well as understand the value of utilizing a CRM tools to help with tracking and managing opportunities and the sales funnel.

Characteristics: This is an autonomous position, so you should be self-sufficient and self-motivated. Your skills will shape the front end of the customer experience setting the standard and enabling the support team to ensure that the customer relationship continues on a positive basis.

Education: Bachelor’s degree in Communications, Business Management or a similar field, preferred.

If you are a Rock Star Sales Associate APPLY TODAY!

The Client Service Representative position is responsible for providing account maintenance and sales leadership for large and strategic installed base accounts. Responsible for developing overall retention and upsell strategy, including closure of sales opportunities, overall customer relationship management, managing to annual customer revenue and margin objectives through understanding of customer’s applications, and overall ITS product fit for all designated accounts.
Summary:
This position is responsible for providing account maintenance and sales leadership for large and strategic installed base accounts. Responsible for developing overall retention and upsell strategy, including closure of sales opportunities, overall customer relationship management, managing to annual customer revenue and margin objectives through understanding of customer’s applications, and overall ITS product fit for all designated accounts. Responsible for providing leadership to as well as assisting and mentoring the Account Management team. This position is also responsible for coordinating the Relations activities and functions of the Service department work flows and processes, identifying ways to reach department goals, retaining customers through relationship building and completing tasks associated with proactively developing relationships with the customer base. This position also has the responsibility of up-selling, converting and updating client products and services to best meet the client’s needs. This position will receive Client calls, have face to face meetings with business clients and make proactive contacts and/or visits to client site to achieve the company's retention and sales goals. Other duties may be assigned.

Essential Duties and Responsibilities:
Responsible for developing trusting relationship with clients to build loyalty, achieve client retention goals. Analyze customers existing telecommunication services to determine then recommend best solution to meet their business needs.

Making sure that the Client Services and Technical Operations teams have what they need to process orders, prepare correspondence and fulfill customer needs to ensure extreme satisfaction while ensuring ITS corporate goals and targets are met.

Participate in establishing and obtaining service and sales goals related to retention of Clients, win backs, conversions, sales and upsells.

Responsible for the maintenance of Client files, updating records in databases, customer communications, handling billing inquiries, disputes, credits, service adds, moves, changes and troubles in a timely manner. Maintain accurate records of all activities and customer contacts.

Responsible for coordinating work flow and providing responsible team leadership for the success of the team towards department and company goals. This includes thinking out of the box and establishing and communicating methods to achieve these goals.

Responds to customers by phone or in person and prepares necessary paperwork for change of address, billing changes, orders for adds, moves or changes in service. Processes renewals and conducts proactive calls to clients to maintain the relationship or retain the Client. Quotes prices to the Client for services and makes recommendations for additional services (up sells). Receives issues and is point of contact as referred by Management staff.

Responsible for updating and maintaining each Client's database records following corporate policies and procedures.

Reviews competitor’s proposals and determine "save" strategy for customer as required.

Provides feedback to marketing about competitors’ offerings and how customers are perceiving competitors offers. Act as the “voice of the customer” to provide input to marketing to ensure ITS has the product offering needed to have a complete and competitive offering.

Pursues “win backs” of clients, converts customers to newer technologies and products per management direction.

Investigates complaints and disputes concerning billing or service issues from customers or as referred by Manager. Responsible for following up with appropriate department until complaint has been resolved, keeping Client informed of all action and adjustments made.

Resolves and makes necessary adjustments to client accounts when billing inquiry/dispute does not require intervention from other departments. Submits credit requests when deemed appropriate and notating in detail the justification of the credit and updating billing system as appropriate.

Makes sure appropriate correspondence including credit letters and welcome letters are generated and mailed.

During the monthly billing period may assist with checking the bills for anomalies. If errors are found can make the needed adjustment or corrections and or bring to the attention of the Service Manager or Billing Lead for correction. Monitor customer base to ensure that unusual drops in usage are managed according to ITS policy and procedure.

Keep management informed of status of customer base including losses, conversions, up-sells and win backs. Maintains accurate records of activity, proactive functions and results. Provide management with monthly reporting of defined goal tracking and measurements.

Visit customers at their place of business to build and maintain business relationships, offer new products, contract extensions, deliver thank you gifts and requests referrals.

Ensures that follows-up with Clients is done after new service installation, new service orders, trouble incidents and/or vendor work has been done to insure Client satisfaction.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school and minimum one year experience in related field; or two to four year related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from executive management, clients, customers, and the general public.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Outlook software.

Certificates, Licenses, Registrations: This position requires a current driver's license and auto liability insurance coverage, since company travel may be required.

Other Qualifications: It may be required to travel and meet in person with Clients when needed and wear professional business attire. Hold a valid California driver’s license and insurance.

Physical Demands: While performing the duties of this job, the employee is required to stand; walk; sit; and drive. There may be instances where the employee may need to lift and/or move up to 25 pounds.

Work Environment: Primarily this position will conduct their activities while in the office but will also be required to travel in the company’s regional territory to the company’s client base.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets or exceeds commitments.
  • Decision Making – Can quickly look at the data, and determine the best path in order to ensure a win-win situation for everyone. Be able to present and negotiate ensuring appropriate considerations are made by both the company and customer.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; listen actively to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; is able to read and interpret written information; confidently communicate potentially negative or difficult information while presenting it in a way that is professional while always working towards a positive outcome.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and receives feedback openly; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
  • Visionary Leadership - Provides vision and inspiration to teams; exhibits confidence in self and others; inspires and motivates others to perform well; positively influences actions and opinions of others; accepts feedback from others.
  • Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
  • Ethics - Upholds organizational values; acts in an ethical manner with all dealings with customers and co-workers.
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports department's goals and values.
  • Strategic Thinking - Develops strategies to achieve department goals; displays willingness to make decisions and stand behind decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; holds self-accountable for outcome.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
  • Dependability - Follows instructions, responds to management direction; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; seeks increased responsibilities; takes independent actions and calculated risks; asks for and offers help when needed.
  • Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

It’s an exciting time to work at ITS, our business is growing; we are adopting new technologies and streamlining business practices to enhance our business telecom solutions and support our growth. ITS offers employees a competitive salary in line with the telecom industry demands. We also provide a superior benefits package including; medical, dental, sick leave, vacation, life insurance, long term disability and an unprecedented match in our 401K plan.

Positions available are full time, Monday – Friday 8:00 A.M.– 5:00 P.M. unless otherwise stated.

While we are always accepting applications, we are not always hiring for all positions.

Integrated Telemanagement Services, Inc. is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.

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