Client Updates

Should you experience difficulty in understanding your bill or have any general billing questions, please review the information printed on the back of your invoice or call our Client Services Team at 805-520-7020 or 800-876-4ITS.

Your payment is due and payable in full upon receipt of the ITS’ invoice. Late fees will be assessed if an invoice is not paid by the 1st of the following month. The Client’s Authorized Agent/Owner/Officer listed on the Master Service Agreement and/or signing on behalf of Client are personally liable and hereby agrees and guarantees that all amounts will be paid per the terms defined in this agreement. After such period, Client will be charged a LATE FEE of $25.00 and a FINANCE CHARGE on all delinquent amounts owed to ITS. The FINANCE CHARGE is computed by applying the monthly periodic rate (as hereinafter defined) to all outstanding delinquent balances. The monthly PERIODIC RATE is equal to one and one-half percent (1.5%), which is equivalent to an ANNUAL PERCENTAGE RATE of eighteen percent (18%).

ITS offers our customers a number of ways to pay your bill so that you can choose the most convenient method for you. Choose from one of the following options:

Automatic payment plan using a credit or debit card — ITS accepts MasterCard, Visa, American Express, Discover and Debt. To set up your account for automatic payments or to make a one-time payment using a credit or debit card, please call us at 805-520-7020 or 800-876-4487.

CHAX (Check by phone, fax, or email) – to utilize CHAX, please call us at 805-520-7020 or 800-876-4ITS to set up.

Mail your payment using the remittance stub included in your bill. If you don’t have the remittance stub, please send your payment to:

ITS – Integrated Telemanagement Services, Inc.
PO Box 188
Simi Valley, CA 93062-0188

Please remember to write your account number on your check.

Should you wish to dispute any charges billed to your telephone number by a third party vendor, you must submit the dispute in writing to ITS within 30 days from the receipt of the bill. Pending review, you may withhold payment of the disputed amount only and collection of those charges will be suspended. Should the third party vendor agree to your dispute and issue a credit to ITS, we will pass these credits through to your account. You have the right to dispute interstate 900 number calls that violate federal laws. In addition, you may request blocking of 900 and 976 services. To learn more about the ITS Dispute Process please visit our Terms of Service section 2.1.

In order to assist clients to better understand the taxes, surcharges and fees that telephone services, please visit the Federal Communication Commissions web page at https://www.fcc.gov/consumers/guides/understanding-your-telephone-bill

The Regulatory Recovery Fee is a combination of fees, tariffs, access and usage charges imposed on ITS by a number of governmental entities, such as the FCC, state public utility commissions, state legislatures, county and city governments. This fee is not a tax.

The Regulatory Recovery Fee appears on your invoice under Other Surcharges. ITS believes in transparency and accountability for all of our fees. The FCC is the organization that mandates that all telecommunication companies’ invoices “contain full and non-misleading descriptions of charges.

Because a toll free number is generally available to the public, ITS is not responsible for misdialed numbers or incorrect advertising of our client’s toll free numbers by other persons or companies, and credit will not be given for these calls.

Client acknowledges and understands that 911 and E911 VoIP Services WILL NOT be available under the following circumstances:

• The telephone device to which a particular telephone number has been assigned is moved to a location outside the premises where the telephone device was originally installed;
• There is an outage, degradation or other disruption of power at the client’s location;
• There is an outage, degradation or other disruption of the client’s broadband internet connection whether such connection is provided by ITS or by another provider;
• VoIP device is being used outside the United States.
• Under any circumstances enumerated in items 1 through 4 above, client acknowledges and agrees that it will not be liable for any inability to dial 911 using ITS’ VoIP services.

Client is responsible for informing all users of the multi-line telephone system that when calling 911 they will be responsible for providing the detailed location information of the emergency being reported. For more information about how to plan and communicate this information, please review the PBX 9-1-1 Advisory published by the California Public Utilities Commission.

ITS will charge a $30.00 fee for any returned check.

In the event that your account is 60 days past due, a disconnect notice will be sent to your billing address, and if the payment is not received within 5 days after this notice has been sent, your service will be disconnected. If you request that Service be restored after a suspension or termination due to non-payment, ITS has the sole and absolute discretion to restore such Service and may condition restoration upon satisfaction of such conditions as ITS determines, in its sole discretion, to be necessary for its protection, including requiring Client to pay a reconnection fee for each Service location being reinstated, requiring Client to execute a new Master Service Agreement, pay all past due invoices in full, pay a new installation fee, pay Early Termination Penalties, pass ITS’ credit approval and/or make advance payments. Any such monies required for restoration of such Service shall be due and paid before ITS is required to reinstate Service at the Service location.

Changing wholesale rates and regulatory requirements occasionally occur which may have an effect on your overall phone bill. Both increases and decreases for the last three month period are highlighted below. Check back regularly to see the latest notifications.

Key: NR= Non-Recurring, MR = Monthly Recurring, MtM= Non Contractual, w/ Term= Contracted Service MB= Measured Business

TRS Fund Contribution increase effective July 1, 2020.

On June 30, 2020, the FCC released an Order establishing the per-minute compensation rates to be paid for interstate and internet-based telecommunications relay services (TRS) from July 1, 2020, through June 30, 2021. Previously these fees were only applied to interstate telecommunications services. This change was effective on July 1, 2020 and appeared on the ITS July invoice. The fund calculates the annual obligation based upon two factors the non-IPCTS (non-Internet Protocol Captioned Telephone Service) related cost contribution factor is set at 0.01360 and the IPCTS related cost contribution factor is set at 0.00962.
For more details, please see https://www.fcc.gov/fcc-adopts-trs-rates-and-fund-size-2020-21-trs-fund-year

Price changes effective February 1, 2020:

AT&T Territory

• Measured Business Line price increase of $39.00/month
• W/term agreement - new price $232/line/month
• Month-to-month – new price $237.50/line/month

• AT&T Direct Connect price increase $12.00/month
• Direct Connect– new price $68.00/line/month

Frontier/Verizon Territory

• Measured Business Line increasing $5.00/month
• W/term agreement - new price $55.00/line/month
• Month-to-month – new price $57.00/line/month

In order to enhance public safety and homeland security, the Federal Communications Commission has established a toll-free number to dial to report any excavation activities that you might engage in. Simply call 811 to report any plans to dig on or around your property. This will ensure that no unknown underground cables are in the area of planned excavation. For more information click here.

If you are not satisfied with Integrated Telemanagement Services’s response to a billing error inquiry, you may submit a complaint to the California Public Utilities Commission (CPUC) by visiting http://www.cpuc.ca.gov/complaints/. Billing and service complaints are handled by the CPUC’s Consumer Affairs Branch (CAB), which can be reached by the following means if you prefer not to submit your complaint online:

Telephone:	1-800-649-7570 (8:30 AM to 4:30 PM, Monday through Friday)
Mail:	California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, Room 2003, San Francisco, CA 94102

If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations, as well their friends, family, and business contacts. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free language-specific numbers below to be routed to the California Relay Service provider.

To avoid having service turned off while you wait for the outcome of a complaint to the CPUC specifically regarding the accuracy of your bill, please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you with instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on.

Should you have any questions about surcharges or taxes mandated by the Federal Communications Commission, please click here or contact:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division

445 12th Street, SW
Washington, D.C. 20554
1-888-CALL-FCC (1-888-225-5322)

All regulatory and pricing updates are available 24/7/365 on this webpage.

UPDATE: Program Ended 07-27-2012