Managed IT Service Plans
What is included in the Managed IT Services?
The ITS Managed Service plans consist of 4 primary elements: IT management services, remote Help Desk support, Cloud-based tools and technologies, and expert-level strategic consulting services.
Managed Services from ITS are the ideal way to make your business and your budget more predictable and more profitable. Our managed services bring you a better return on your technology investment and leave you with more time to do what you do best - making your customers happy.
Managed IT Service Plans from ITS, give you:
- 24/7 monitoring – get peace of mind knowing your systems are safe
- Proactive maintenance – we’ll locate and mend problems before they disrupt the running of your business
- Remote & overnight services – we’ll take care of issues from afar or at night so you’re not interrupted
- All-inclusive IT – flat-rate IT services, including hardware and software, allow you to budget better
At ITS we like to simplify technology for our customers. For this reason we have two simple product offerings as well, the Professional Managed IT Solution or the Complete Managed IT Solution.
| Professional Managed IT Solution |
Complete Managed IT Solution |
|
| Initial Network Assessment | Included | Included |
| Desktop Support | Included | Included |
| Routers/Firewalls | Included | Included |
| Switches | Included | Included |
| Servers | Included | Included |
| ITS Back-up | Included | Included |
| Password Management | Included | Included |
| Business Continuity/ Disaster Recovery | Local & Cloud Storage Included | |
| Remote Support | Included | Included |
| On-Site Support | Discounted | Discounted |
| Reporting | Basic | Advanced |
Desktop support included desktop PC, laptop or Windows tablet; and includes phones on ITS VoIP Platform. It also includes email, anti-virus and anti-spam protection.