Integrated Telemanagement Services, Inc.
Phone: 805-520-7020 | Toll Free: 800-876-4ITS
Phone: 805-520-7020 |
Toll Free: 800-876-4ITS
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Engaging on-hold messages via VoIP

December 14th, 2020 2020december14voip_a, on-hold message, voip audio files, voip functionality, voip hold music
Engaging on-hold messages via VoIP

When an operator asks a client for permission to put them on hold, what they’re really saying is “Can you wait a short time not talking to anybody?” A caller can be put on hold at different times throughout a call, and for varying durations. This lull used to be insufferable, but now you can […]

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VoIP systems keep callers on the line

September 10th, 2019 2019september10voip_a, on-hold message, voip audio files, voip functionality, voip hold music
VoIP systems keep callers on the line

According to an AT&T study, more than 70% of business phone calls in the US are placed on hold for an average of 45 to 60 seconds each. While organizations try to minimize hold times, sometimes there’s nothing you can do except put the caller on hold while you transfer them to the correct department. […]

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Engaging on-hold messages via VoIP

September 19th, 2016 2016september19_voip_a, on-hold message, voip audio files, voip functionality, voip hold music

A lot goes into upgrading your phone system, and in cases where a traditional PBX system is being replaced by an off-site VoIP solution, there are many details to consider. One aspect often overlooked is the way hold music and messaging are set up; but this is something that needs to be taken quite seriously. […]

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ITS - Integrated Telemanagement Services, Inc.

4100 Guardian Street
Suite 110

Simi Valley, CA 93063
Phone: 805-520-7020
Toll Free: 800-876-4ITS
Fax: 805-520-7030

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Communication: it’s what drives us here at ITS. Have a question? Got a suggestion? Want to book your IT or VoIP assessment? Talk to us today - we’re looking forward to working with you.


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