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Client Tools

Client Updates

  • Why do I need to provide my email information to ITS?
    ITS will use the email address to send you information and notices related to your ITS services. If you sign up for e-bill, ITS will send you an email reminder every month when you bill is ready to view at the ITS Customer portal.
  • Will ITS use my email for other purposes?
    ITS may send periodic email communications regarding changes to your account or how ITS does business. ITS will also send periodic information to Clients about new products and services that may help their business. ITS will never sell its customer’s information and will NOT use customer’s information outside ITS.
  • What is the ITS privacy policy regarding email addresses?
    ITS is happy to have you as a customer, and since we want to keep you all to ourselves, we promise to never share your email address with anyone, ever.
  • When is the ITS Client Portal Available?
    The ITS Client Portal is available 24/7. ITS will provide product support for the Client Portal via our Client Services department during the normal support hours, Monday through Friday 8:00 a.m. to 5:00 p.m. excluding holidays.
  • Can I keep my current phone numbers if I switch to ITS?
    Absolutely, you can keep your existing telephone numbers. If you are moving outside your local calling area virtual numbers can be established.
  • How long will it take to transfer my telecommunications service to ITS?
    Depending on the type of service you are ordering, it can take between five and 30 calendar days from the time your contract is signed to have all services up and running. In some cases where construction is required to provide services it could take up to 90 days to establish service.
  • After my service is up and running, who should I call with billing questions?"
    Our Client Services group can answer all of your billing inquiries. You can reach Client Services Monday through Friday, between the hours of 8AM – 5PM (PST), by calling 800-876-4ITS (4487).
  • Who should I call for service inquiries?
    By calling either our toll free number (800) 876-4ITS (4487) or local number (805) 520-7020 our l you will reach the appropriate group that can help you quickly resolve any service issue, 24 hours a day, 7 days a week, 365 days a year.
  • When will I receive the equipment purchased?
    Purchases from ITS will be shipped from the ITS warehouse within 10 business days of purchase unless otherwise stated. Purchases are delivered via UPS Ground unless otherwise requested. No signature is required.
  • What if I wanted to return my purchased items?
    New equipment being returned is subject to a restocking fee of 15% of the current ITS list price. The equipment must be in new condition and in original box with all guides and accessories. If equipment does not meet this criteria there will be a Returned Equipment Fee of 25% of ITS’ current list price.
  • When do items need to be returned by?
    ITS must receive the items within 60 days of purchase.
  • How do I return equipment?
    Returned Items must be received by ITS within 60 days of original purchase date, so please ship via the appropriate mechanism to get the equipment back to us within that time frame. The customer is responsible for return shipping fees. Items must be shipped to the following address and should be insured for the original purchased price: ITS – Integrated Telemanagement Services, Inc. Attn: Tina Lembo, Return Coordination 4100 Guardian Street, Suite 110 Simi Valley, CA 93063 Please include the following information when returning equipment: 1. Company Name 2. Company Account Number 3. Contact Name 4. Contact phone number 5. Contact Email Address 6. Reason for Return Upon receipt of equipment, it will be inspected to confirm it meets the return requirements and you will be notified by email of the credit amount that will be issued to your account. Note: ITS is not responsible for equipment damage that is a result of poor packing or other shipping problems. Be sure to ensure the equipment you are returning for the full value you paid for it.


ITS Fax (Basic) Downloads

After adding ITS Fax Basic to your ITS Account, you can download the software driver by clicking the link below and follow the instructions within the ITS Fax Basic User Guide.

ITS Secure Fax (Enhanced) Download

After adding ITS Secure Fax Enhanced to your ITS account, you can download the software driver by clicking the link below but will need installation assistance by an ITS technician by calling 805-520-7020. If you do not have “admin rights” to install on your computer, you will also need to contact your organization’s administrator for access.

Empower your business to thrive with fast and reliable IT Support and Services

Proactively protect your data from external or internal threats, disasters, and human error

Enjoy all the benefits of modern communication solutions that are tailored to your needs for an affordable price

ITS provides the fastest and most reliable internet to keep your business running at high speed

ITS Cloud Solutions accelerate your company processes and boost your organization's efficiency

ITS Compliance Solutions enable organizations to align with established standards, keep sensitive data secure, and reduce security risks

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