Everyone is friendly, polite, and incredibly efficient. As always I know that if our company calls with a problem to be fixed or a request it will be dealt with immediately.

I worked with Jeff a few weeks ago on an issue that we later learned was the fault of Time Warner Cable and not ITS. But he still kept my ticket open and would periodically check to make sure I was a happy customer. I've never had a company that cared so much about the client and the services we ...Read More

Excellent as always

Nick and Ray are terrific.

First of all, Jeffrey was kind and helpful. Also there was no wait at all, not hold, no give me a second. I received the invoice I requested in less than a minute. Thank you!

... the ITS team always provides "Gold Star Service

Jeffrey and Shelley have been very helpful with our new phones. They have always been there to answer questions, which we have had many. Great job by them both!

Resolution was quick and staff friendly.

Tech very helpful. Fixed issue right away.

Problem taken care of quickly. Very polite...very knowledgeable.

Shelly is always great to work with. She is very conscientious and always follows through to ensure complete satisfaction!

Jeff is always very polite and willing help every time. Great representation of ITS customer service.

Joe S. was very responsive. Thank you.

I always receive excellent service from very professional and capable staff at ITS Telecom. Thank you very much!

Loved that he followed up and checked in after the ticket was completed. Great service from Nicholas S.

Friendly, fast and handled the situation immediately.

The response was quick and helpful. Took care of the problem that I created.

Awesome service from all of you! Thank you!!

Thank you for all of your help, as always I receive service in excellence and pleasant attitude. Thank you again.

Sent an email request and before I could get a cup of coffee, task completed!

Excellent

Jeffrey is fantastic!

Your staff is always friendly and helpful.

Jeff and Don are amazing that's all that needs to be said.

Your team is [the] best

Shelly is always very helpful in a fast and timely manner.

I got the information I needed quick and efficient.

Excellent job by Shelly and Jeff.

Thank you AGAIN

Service was outstanding!

Thanks for the quick support

Shelly is very knowledgeable, patient, and professional. What else could you need.

It was a pleasure working with Joseph. Very helpful and kept me informed with every step taken to correct the issue. Great job Joseph!

Good communications.

Everything went smooth.

Jeffrey was a delight to work with....

Great service!

Thank YOU!

Even though I had none of the information to start the case, it was resolved fairly quick and my client is happy 🙂

Received excellent response, help and support.

Joseph is great.

Jeff was great and answered my question quickly.

Shelly is awesome!

The technician quickly ascertained my problem, and I was able to fix it quickly!

Jeff is always so responsive and helpful.

Shelley took care of our issue and worked well with our contracted IT support company.

Great Job. Thank you.

We are very happy with the service provided by ITS. Raymond has been so helpful when it comes to walking me through our transition of services from AT&T, Zulty's Phone System, Voicesmart, Clearfly, etc... to our new phone system and lower phone rates. Not only with the transition but also with troubleshooting ...Read More

Thank you for handling this issue in a very timely manner. We appreciate your assistance and the positive approach in which you handled the issue.

Wonderful!

Sherrie was very helpful and pleasant. Everything was handled immediately.

I was very happy with the courteous and efficient way my request was handled.

Thanks for the great job.

… my question was short and he quickly responded with the answer. Always a pleasure to talk to Jeff.

I can always count on Joseph Sentner to be on top of things and return calls promptly!

You are all very helpful!

Thank you very much for your clarity and your patience with and attention to this effort. Very few of us would take time over a weekend to pursue a project and move it along to its next stage.